Policies
-- If an appointment is cancelled or rescheduled the day before or day of we do require a $20 fee for the following appointment. Last minute cancellations effect us greatly as we then have a slot that could have been filled and is now empty. It is a way for us to ensure this second appointment will go through. If your appointment is for Auto Body Paint Chip Repair the last minute cancellation fee is $50
-- If we do not receive a final confirmation 24 hours or the day before we may have to cancel your appointment. We often will do a courtesy message the morning of but we have the right to cancel any appointments after the 24 hours has passed. Final confirmations are very important in our company as we know life happens and plans can change. This helps us know you are ready for us just like we are ready for your appointment. We will try several times the day before to receive that final confirmation and if it is not received we will cancel the appointment and asses any last minute/rescheduling fee to the total of your quote. ($20)
-- If a customer has cancelled/rescheduled an appointment Fresh Start Detailers has the right to require payment in full upon scheduling.
-- Please remove seat coverings, larger personal belongings and anything of value. Fresh Start Detailers is not responsible for emptying out a vehicle, or removing/assembling seat covers of any kind. This can be requested while booking or during our initial inspection but it will be counted towards the package time.
— Fresh Start Detailers prefers if an adult is present for our arrival. This ensures all parties are on the same page and have a common understanding of the service being performed. If in an event an adult can’t be present the customer understands the services that are being done.
— If payment isn’t made after services have been performed Fresh Start Detailers has the right to call the local authorities and file a police report for theft of services.
-- Fresh Start Detailers sole purpose is to service your vehicle or item you “ the customer” are inquiring for. We are not liable for any pre existing or post damages before or after the service is complete. We expect to know about any damage to sunroofs or seals or any other part of the interior or exterior before we start our work. That way we can assess it and move forward accordingly.
-- While we are on site for a mobile detail we always do a final walk through, and point out any imperfections we couldn’t remove and assess our recommendation . At the time of payment the customer is agreeing that everything is to their satisfaction.
-- Customers are aware that although we do a deep detail cleaning and other services, some services may need another session and or the technician will inform the customer of any stains that can be permanent.
-- Fresh Start Detailers gets the vehicle/furniture item looking the best we possibly can given the package /add-ons that are purchased. With vehicles we reach the nooks and crannies to the BEST of our abilities .Our tools may not reach in certain areas as we do not remove the seats by default but offer these services at an additional cost with no liability. This is something that can be added by request.
-- Upon the time of the auto detail service appointment, if we cannot get in contact with the customer we can wait for up to 15 minutes. Waiting beyond that can put us behind schedule for the jobs to follow. We expect to be able to get into contact with our customers once we arrive without a problem as it is a appointment.
-- Fresh Start Detailers reserves the right to arrive an hour before or after the set appointment time. We do our best to arrive right on time however in this business things happen and we can either be delayed or ahead of schedule. If we are running ahead of schedule we may be able to wait for the set appointment time however this is a case by case basis.
By hiring Fresh Start Detailers you “the customer” agree to waive all liability for any pre or post existing damages.’’